> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wolfia.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Wolfia Trust Score: Measure How Much to Trust Your Answers

> Each week, Wolfia re-answers your vetted questions and grades itself against the right answer. Trust Score is the share it gets right, so you know how much to trust the answers Wolfia gives your customers.

<Note>
  Trust Score is an **admin** feature that Wolfia enables for your organization. If you do not see **Trust Score** in the sidebar, ask your administrator or your Wolfia contact to turn it on.
</Note>

## What Trust Score measures

Trust Score watches the answers that matter most to you and turns "is Wolfia getting this right?" into a number you can track.

**Trust Score is:**

* A weekly health check on your most important answers.
* An early warning before a wrong answer reaches a customer.
* A single number your team can rally around and improve.
* Proof that Wolfia declines a question when it has no documented answer.

**Trust Score is not:**

* A guarantee that every answer is perfect.
* A test of questions you have not added as checks.
* A replacement for reviewing high-stakes answers before they go out.

## Use cases

<CardGroup cols={2}>
  <Card title="Catch regressions before customers do" icon="shield-exclamation">
    A knowledge base edit or a product change quietly breaks a previously correct answer. The weekly run flags the now-failing check so you fix it first.
  </Card>

  <Card title="Prove Wolfia won't make things up" icon="hand">
    Decline checks show a security reviewer that Wolfia declines a question when it has no documented answer.
  </Card>

  <Card title="Guard your most-corrected answers" icon="pen-to-square" href="/how-to/adding-knowledge">
    Seed checks from the questions your team corrects most. The ones you correct most are the riskiest to leave unguarded.
  </Card>

  <Card title="Prioritize knowledge work by area" icon="chart-simple" href="/how-to/knowledge-base">
    Read "Trust by area" weakest-first to see which part of your product Wolfia answers least reliably, and invest there.
  </Card>

  <Card title="Validate a fix immediately" icon="rotate-right">
    After correcting a fact or an answering instruction, re-run the failing check on demand and confirm the score climbs without waiting for Monday.
  </Card>

  <Card title="Track a quality goal over time" icon="arrow-trend-up">
    Rally the team around a single 0 to 100 number trending toward your goal, and watch the run-to-run movement.
  </Card>
</CardGroup>

## How the score works

### Checks

A **check** is a question paired with what a good answer looks like. There are two kinds:

| Check type  | What it proves                                              | Passes when                                                   |
| ----------- | ----------------------------------------------------------- | ------------------------------------------------------------- |
| **Answer**  | Wolfia reproduces a vetted, known-good answer.              | The answer is factually consistent with your expected answer. |
| **Decline** | Wolfia refuses to invent an answer when none is documented. | Wolfia declines or says the answer is not documented.         |

Each check runs through a real Wolfia pipeline, the same one your customers use, so it reflects your current knowledge base and answering instructions:

* **Questionnaire** flow runs the questionnaire answering pipeline.
* **Chat** flow runs the chat agent.

### Grading

Wolfia grades every answer against your expected answer. The expected answer captures the meaning to match. Different wording and extra correct detail still pass. For Decline checks, Wolfia passes only when it abstains.

### Your score

Your Trust Score is the share of your checks that pass.

When you have Decline checks, the score also splits into two sub-metrics:

* **Accuracy** is the pass rate of your Answer checks (answers it knows).
* **Calibration** is the pass rate of your Decline checks (declines what it doesn't).

A band badge summarizes where you stand: **Excellent** (90 and above), **On track** (70 to 89), or **Needs attention** (below 70). A delta badge shows movement since the previous run, such as "+5 pts".

### Trust by area

The **Trust by area** card breaks your score down by part of your product, sorted weakest-first so you know where to start. An area is either **Organization-wide** (for framework questions like CMMC, DORA, or GDPR) or one of your [business segments](/how-to/questionnaires). This card appears once you have checks in at least two areas.

### When it runs

Wolfia re-runs every enabled check automatically each **Monday**. You can also run checks on demand at any time, and results appear in one to three minutes. On-demand runs are capped at 20 per hour per organization. The trend chart defaults to the last 30 days, and you can switch the window on the page.

## Using the page

<Steps>
  <Step title="See your score">
    Open **Trust Score** from the sidebar. The gauge shows your score out of 100, with the band and movement badges, plus the Accuracy and Calibration sub-metrics when you have Decline checks.
  </Step>

  <Step title="Find your weakest area">
    Read **Trust by area**, which is sorted weakest-first. Start with the lowest bar.
  </Step>

  <Step title="Read the trend">
    The chart plots your Trust Score over time. Adjust the time filter to change the window (30 days by default).
  </Step>

  <Step title="Work the checks list">
    The **Checks** table shows each question, Wolfia's latest answer, and a status: Passing, Failing, Errored, Never run, or Disabled. Failing checks sort to the top and get a **Fix** button.
  </Step>

  <Step title="Add checks">
    Use **New check** to add a question and its expected answer, pick Answer or Decline, and choose the Questionnaire or Chat flow. Or use **Suggest checks** to let Wolfia propose checks built from the questions your team corrects most and asks most. Review each expected answer before adding, since it becomes the answer Wolfia is graded against.
  </Step>

  <Step title="Run a check">
    Run a single check from its row, run a selection, or use **Run all** to run every enabled check now.
  </Step>

  <Step title="Fix a failing check">
    Open the check's results to compare **Wolfia answered** against your **Expected answer** and read the grader's reasoning. Fix the root cause by [correcting the fact in your knowledge base](/how-to/adding-knowledge) or [adjusting your answering instructions](/how-to/questionnaire-instructions), then re-run the check to confirm the score climbs.
  </Step>
</Steps>

## Get access

Trust Score is gated and turned on by Wolfia. To use it:

* Your organization needs the feature enabled. Ask your Wolfia contact to turn it on.
* You need the **Admin** role. Admins see **Trust Score** in the sidebar; other roles do not.

## FAQ

<AccordionGroup>
  <Accordion title="How often does Trust Score update?">
    Wolfia re-runs every enabled check automatically each Monday. You can also run checks on demand at any time with **Run all** or per-check **Run now**, and results appear in one to three minutes. On-demand runs are capped at 20 per hour per organization.
  </Accordion>

  <Accordion title="How is the score calculated?">
    It is the share of your checks that pass. An answer passes when Wolfia judges it consistent with your expected answer. For Decline checks, it passes when Wolfia correctly abstains.
  </Accordion>

  <Accordion title="Does my answer have to match the expected answer word-for-word?">
    No. The expected answer is the minimum bar. Different phrasing and extra correctly-grounded detail still pass. A check fails only if the answer contradicts the expected answer or omits a substantive fact it asserts.
  </Accordion>

  <Accordion title="A check is failing. How do I fix it?">
    Open the check's results, compare **Wolfia answered** to your **Expected answer**, and read the grader's reasoning. Fix the root cause by adding or correcting the fact in your knowledge base, or adjusting your answering instructions, then re-run the check to confirm it passes.
  </Accordion>

  <Accordion title="Who can see Trust Score, and why don't I see it?">
    Trust Score is available to admins at organizations where Wolfia has enabled the feature. If you do not see it in the sidebar, you either are not an admin or the feature is not enabled for your organization. Contact your administrator or Wolfia to turn it on.
  </Accordion>
</AccordionGroup>

## Related pages

<CardGroup cols={2}>
  <Card title="Knowledge base" icon="database" href="/how-to/knowledge-base">
    Where Wolfia's answers come from, and the source of truth your checks are graded against.
  </Card>

  <Card title="Adding knowledge" icon="plus" href="/how-to/adding-knowledge">
    Add and correct facts to fix a failing Answer check.
  </Card>

  <Card title="Questionnaire instructions" icon="list-check" href="/how-to/questionnaire-instructions">
    Tune how Wolfia answers questionnaire questions when a check needs more than a fact.
  </Card>

  <Card title="Customizing AI" icon="wand-magic-sparkles" href="/how-to/customizing-ai">
    Shape Wolfia's answers across every surface.
  </Card>
</CardGroup>