FAQs
Frequently asked questions about Wolfia
Wolfia handles conflicts by prioritizing answers based on source credibility and recency:
- Highest credibility: Official documentation (policies), and manually entered information.
- Medium credibility: Previously filled questionnaires, Website content and integrations with high quality sources like Vanta, Oneleet, etc.
- Lower credibility: Communication sources such as Slack, emails, and call transcripts.
In case of persistent conflicts, Wolfia will then use the most recently modified information to determine the best response.
Tip: Keeping your documentation up-to-date helps ensure consistent and accurate responses.
To process a security questionnaire or RFP, follow these steps:
- Navigate to the Questionnaires page in your dashboard.
- Click on Upload Questionnaire.
- Upload your file in the supported format (PDF, DOCX, XLSX).
- Review AI responses as they are generated in real-time.
- Export the completed document in its original format once processing is complete.
Pro Tip: Add instructions for the AI agent to respond in specific ways for the particular questionnaire or RFP to get the best results.
To integrate Wolfia with Slack, please follow these steps:
- Go to the Integrations page in your Wolfia dashboard.
- Click on Connect Slack to Wolfia.
- Once installed, you will be redirected to Wolfia’s integrations page.
- Click on the Slack integration and then the Manage button to configure the integration.
- Choose the channels where you want Wolfia to be active and click Save Changes.
Once installed, you can interact with Wolfia by mentioning @Wolfia in any Slack thread to receive instant responses.
To enhance your knowledge base with policies and documentation:
- Navigate to Integrations > Core Knowledge in your dashboard.
- (Optional but recommended) Complete the Overview Section to provide context for Wolfia.
- Click on Upload Files.
- Select and upload your policies, documentation, or other relevant files.
- Click Submit to finalize the upload.
Note: Completing the Overview Section assists Wolfia in better understanding and contextualizing your documents.
To invite new members to your team:
- Access the Settings section in your dashboard.
- Open the Team tab.
- Click on Invite Users.
- Enter the email addresses of the new users you wish to invite.
- Assign appropriate roles to each new user.
- Send out the invitations.
Newly invited users will receive an email containing instructions to join your Wolfia workspace.
Managing your integrations is straightforward:
- Navigate to the Integrations section in your Wolfia dashboard.
- Select the specific integration you wish to manage (e.g., Slack, Email, Vanta).
- Click on Manage next to the chosen integration.
- Adjust the settings as needed, such as authorization details, channel selections, or document sources.
- Click Save Changes to apply your updates.
Tip: Regularly review your integrations to ensure they remain up-to-date and are functioning as expected.
Wolfia provides the following user roles to cater to different responsibilities:
Admin:
- Permissions: Full access to all settings, change tenants, integrations, and user management.
- Capabilities: Can invite or remove users, assign roles, and oversee all aspects of the Wolfia setup.
Expert:
- Permissions: Can manage integrations, upload documents, and contribute to the knowledge base.
- Capabilities: Prioritize the facts generated from their contributions and provide feedback to improve the AI responses.
User:
- Permissions: Basic access to interact with Wolfia’s features.
- Capabilities: Can ask questions and view responses but cannot make changes to integrations or user roles.
Note: Only Admins and Experts have the authority to manage integrations and upload documentation.
If you have any questions or require further assistance, our support team is here to help:
- Email: support@wolfia.com
- Phone: +1 (314) 562-8039
Feel free to reach out anytime, and we’ll ensure you get the support you need.
Still Have Questions?
Need more help? Contact our support team at support@wolfia.com. We’re here to help!
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