Knowledge base

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Overview

Wolfia automatically constructs your organization’s knowledge base by learning from expert interactions across various platforms and integrations. Whether it’s sales conversations, security requirements, technical documentation, or product specifications, Wolfia captures expertise wherever it’s shared and makes it instantly accessible through our AI agent. Our seamless integrations ensure that knowledge flows effortlessly from your existing tools into a centralized, searchable repository.

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How it works

Knowledge naturally permeates your organization’s daily communications. Wolfia leverages integrations to observe and learn how your experts handle:

• Sales Questions and Competitive Positioning
• Security and Compliance Requirements
• Technical Implementation Details
• Product Capabilities and Roadmap

When similar questions arise, our AI agent provides instant, expert-quality responses that maintain your team’s proven approach, ensuring consistency and accuracy across all interactions.

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Integrations and knowledge sources

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1. Slack integration

Capture and index expert knowledge shared in Slack channels to reduce repeat questions. Features:

• Real-time monitoring of designated Slack channels
• Automatic knowledge extraction from conversations
• Easy management of channel monitoring settings

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2. Email integration

Capture knowledge from emails and attachments, converting them into valuable insights for your sales team. Features:

• Automated parsing of incoming emails to knowledge@wolfia.com
• Extraction of key information and attachments
• Seamless integration with your existing email infrastructure

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3. Website integration

Enable sales teams to instantly access product website content and documentation. Features:

• Automated crawling and indexing of specified website pages
• Real-time updates to reflect changes on your website
• Filtering and selection of specific pages to import

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4. Gong integration

Extract winning sales tactics and product explanations from successful customer calls. Features:

• Analysis of recorded sales calls
• Extraction of key sales strategies and insights

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5. Notion integration

Make internal documentation instantly accessible to your sales team. Features:

• Synchronization with Notion pages and databases
• Real-time updates reflecting changes in documentation
• Easy management of documentation sources

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6. Google Drive integration

Index sales collateral and internal documents from Google Drive. Features:

• Automated indexing of specified Google Drive folders
• Real-time synchronization to capture updates
• Filtering options to include or exclude specific documents

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7. Vanta integration

Access security and compliance information to answer customer questions confidently. Features:

• Integration with Vanta to import your controls automatically
• Enhanced ability to respond to security-related inquiries

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Managing your integrations

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Integration setup

• Add new platforms through intuitive setup dialogs
• Configure existing integrations with detailed settings
• Select specific data sources and manage access controls

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Monitoring and security

• Real-time status updates and notifications
• Role-based access controls for integration management
• Detailed audit logs of all integration activities

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Knowledge in action

Every expert interaction enhances your knowledge base. Whether you’re responding to security questionnaires, explaining technical capabilities, or handling customer inquiries, Wolfia ensures consistent, expert-quality responses across your organization.

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Getting started

1. Connect Your Integrations

• Start with your most active knowledge-sharing platforms
• Common starting points: Slack, Email, Website

1. Configure Your Settings

• Select specific channels, folders, or pages for monitoring
• Set up access controls and permissions

1. Leverage the Knowledge Base

• Begin querying through our AI agent
• Receive instant, accurate responses based on your organization’s expertise
• Manually add critical facts as needed

If you need detailed guidance on setting up and managing integrations, contact our support team at support@wolfia.com