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The system of record for customer-facing knowledge

Every company loses millions in deals because their best answers are trapped in silos. Sales teams scramble through Slack threads, engineering gets pulled into every technical question, and security reviews create two-week bottlenecks. Wolfia fixes this by becoming your system of record for all enterprise knowledge that faces customers.

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The problem we solve

Your best answers are everywhere except where your team needs them. Critical knowledge lives scattered across engineering’s technical documentation, security’s compliance artifacts, legal’s contract terms, product specifications, and previously answered questionnaires. This fragmentation costs enterprises millions in lost deals. Sales teams can’t move fast when every customer question triggers a two-week scramble across departments. Your experts become bottlenecks, spending 40% of their time answering repetitive questions instead of driving strategic initiatives that actually move the business forward.

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How Wolfia solves this

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Knowledge capture

Wolfia takes a fundamentally different approach to documentation. Instead of requiring experts to manually document everything, it passively learns from their natural communications. Every time experts answer a question in Slack, respond to an email, or explain something in a meeting, Wolfia is learning. This means the knowledge base grows automatically, capturing not just facts but also the nuanced context that makes experts invaluable. This passive learning approach preserves a company’s unique style and terminology. When experts explain something to a customer, they don’t just share raw information. They frame it in a way that resonates with the market and aligns with messaging. Wolfia maintains this style, ensuring consistency across all communications.

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Expert scaling

With Wolfia, experts only need to answer a question once. Our AI agent handles all future repetitions, maintaining the same level of quality while freeing experts to focus on strategic work. This isn’t just automation. It’s multiplication. Each expert answer becomes a seed that grows into hundreds of consistent, accurate responses delivered exactly when needed. The system gets smarter over time through continuous learning. As products evolve and market conditions change, Wolfia adapts by learning from:
  • New conversations
  • Documentation updates
  • Real-world usage
This ensures the knowledge base stays fresh and relevant, automatically incorporating the latest information without requiring manual updates.

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Knowledge flow

Wolfia’s power comes from its three-phase approach to handling knowledge: 1. Capture Phase Wolfia acts like a skilled observer, monitoring various ways experts share their knowledge. It watches Slack conversations, reads documentation, and learns from past questionnaire responses. Most importantly, it observes how experts solve problems and explain complex concepts, learning not just what they say but how they say it. 2. Intelligence Phase Wolfia processes this raw information into structured knowledge. It connects related pieces of information, understands the context behind answers, and maintains accuracy by cross-referencing multiple sources. This phase transforms isolated pieces of information into a coherent knowledge network that can be applied to new situations. 3. Delivery Phase Finally, this knowledge becomes actionable. Whether it’s:
  • Providing instant answers through the AI agent
  • Automatically filling out security questionnaires
  • Supporting sales conversations
Wolfia delivers expert-quality responses while maintaining the company’s voice and style. The result is consistent, accurate information available 24/7 across all channels.