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Launch your Trust Center in 30 minutes

Unlike traditional trust center platforms that take weeks to configure, Wolfia’s Trust Center goes live in minutes. Everything you need is included at no extra cost: custom domains, unlimited access requests, and automatic updates from your knowledge base.

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What makes Wolfia’s Trust Center different

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Everything included, no hidden costs

While competitors charge thousands extra for basic features, Wolfia includes:
  • Custom domain (trust.yourcompany.com) at no extra charge
  • Unlimited access requests from prospects and customers
  • Unlimited internal users managing your content
  • Automatic updates from your knowledge base
  • Professional branding with your logo and colors

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Always current, never stale

Your Trust Center automatically stays in sync with your knowledge base. When you update a security policy or complete a new certification, your Trust Center reflects it immediately. No manual updates, no version control headaches.

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Key features

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Custom domains

Set up trust.yourcompany.com to maintain brand consistency. We handle SSL certificates, DNS configuration, and all the technical complexity. Your customers see your brand, not ours.

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Smart access control

Grant access to specific documents or your entire Trust Center. Track who’s viewing what with detailed analytics. Set expiration dates for time-limited access. All while maintaining a frictionless experience for legitimate prospects.

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Document management

Upload compliance reports, security policies, architecture diagrams, and certifications. Organize by category, control visibility, and track downloads. Support for PDFs, images, and external links.

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Professional branding

Upload your logo, customize colors, and set header backgrounds. Your Trust Center looks like a natural extension of your website, building confidence with every interaction.

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Security controls display

Showcase your security posture with detailed control descriptions. Display certifications with validation details. Present your compliance story in a way that accelerates deals instead of slowing them down.

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Updates and subscriptions

Publish security updates and compliance news. Let customers subscribe for notifications. Build trust through transparency and proactive communication.

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Analytics and insights

See which documents get downloaded most. Track access patterns by company. Understand what security information matters most to your prospects. Use insights to improve your security story.

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Setting up your Trust Center

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Step 1: Configure your domain

  1. Navigate to Trust Center > Settings in your Wolfia dashboard
  2. Choose between:
    • Wolfia subdomain: yourcompany.trust.wolfia.com (instant setup)
    • Custom domain: trust.yourcompany.com (requires DNS configuration)
  3. For custom domains, add the provided DNS records to your domain provider
  4. Verify domain ownership and SSL certificate generation

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Step 2: Customize your branding

  1. Go to Trust Center > Branding
  2. Upload your logo (recommended: 200x60px for best results)
  3. Set your brand colors and header style
  4. Preview changes before publishing

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Step 3: Upload documentation

  1. Navigate to Trust Center > Documentation
  2. Upload your security and compliance documents:
    • SOC 2 reports
    • ISO certifications
    • Security policies
    • Architecture diagrams
    • Penetration test reports
  3. Set visibility (public or access-controlled)
  4. Organize into categories for easy navigation

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Step 4: Configure access settings

  1. Go to Trust Center > Settings
  2. Choose your access model:
    • Open: Anyone can view public documents
    • Gated: Require email registration for access
    • Hybrid: Mix of public and gated content
  3. Customize access request forms
  4. Set up auto-approval rules or manual review

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Step 5: Add security controls

  1. Navigate to Trust Center > Controls
  2. Import controls from your compliance platform (Vanta, Drata, etc.)
  3. Or manually add control descriptions
  4. Organize by framework (SOC 2, ISO 27001, etc.)

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Managing access requests

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Reviewing requests

Access requests appear in Trust Center > Accounts. Each request shows:
  • Requester’s email and company
  • Requested scope (full access or specific documents)
  • Request date and status
  • Notes from the requester

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Approving access

  1. Click on any pending request
  2. Review the requester’s information
  3. Set access duration (7 days, 30 days, custom)
  4. Click Approve to generate an access link
  5. The requester receives an email with their unique access URL

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Tracking usage

Monitor how approved users interact with your Trust Center:
  • Documents downloaded
  • Pages viewed
  • Time spent
  • Last access date
Use these insights to follow up with engaged prospects or identify potential security concerns.

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Best practices

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Keep content fresh

Set up integrations to automatically pull in new certifications and policy updates. Review quarterly to ensure all information remains current and relevant.

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Balance transparency and security

Share enough to build trust without exposing sensitive details. Use access controls for detailed technical documentation while keeping high-level security posture public.

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Make it discoverable

Add your Trust Center link to:
  • Email signatures
  • Security questionnaire responses
  • Sales collateral
  • Your main website footer

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Track what matters

Use analytics to understand which documents close deals faster. If certain certifications are downloaded frequently, consider making them more prominent.

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Respond quickly

Set up notifications for access requests. Quick approval shows you’re responsive and professional. Consider auto-approval for requests from trusted domains.

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Integration with questionnaires

Your Trust Center works seamlessly with Wolfia’s questionnaire automation. When answering security questionnaires:
  • Responses automatically link to Trust Center documentation
  • Customers can verify answers by viewing source documents
  • Consistency between questionnaire answers and Trust Center content
  • Reduced back-and-forth with security teams

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Troubleshooting

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Custom domain not working

  1. Verify DNS records are correctly configured
  2. Allow 24-48 hours for DNS propagation
  3. Check SSL certificate status in settings
  4. Contact support if issues persist

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Documents not appearing

  1. Ensure documents are marked as “published”
  2. Check visibility settings (public vs. private)
  3. Verify file upload completed successfully
  4. Clear browser cache and refresh
  1. Check if access period has expired
  2. Verify the requester’s email matches the approved email
  3. Ensure cookies are enabled in the browser
  4. Generate a new access link if needed

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Getting help

For assistance with your Trust Center setup: