Launch your trust center in 30 minutes
Unlike traditional trust center platforms that take weeks to configure, Wolfia’s Trust Center goes live in minutes. Everything you need is included at no extra cost: custom domains, unlimited access requests, and automatic updates from your knowledge base.What makes Wolfia’s trust center different
Everything included, no hidden costs
While competitors charge thousands extra for basic features, Wolfia includes:- Custom domain (trust.yourcompany.com) at no extra charge
- Unlimited access requests from prospects and customers
- Unlimited internal users managing your content
- Automatic updates from your knowledge base
- Professional branding with your logo and colors
Always current, never stale
Your Trust Center automatically stays in sync with your knowledge base. When you update a security policy or complete a new certification, your Trust Center reflects it immediately. No manual updates, no version control headaches.Key features
Custom domains
Set up trust.yourcompany.com to maintain brand consistency. We handle SSL certificates, DNS configuration, and all the technical complexity. Your customers see your brand, not ours.Smart access control
Grant access to specific documents or your entire Trust Center. Track who’s viewing what with detailed analytics. Set expiration dates for time-limited access. All while maintaining a frictionless experience for legitimate prospects.Document management
Upload compliance reports, security policies, architecture diagrams, and certifications. Organize by category, control visibility, and track downloads. Support for PDFs, images, and external links.Professional branding
Upload your logo, customize colors, and set header backgrounds. Your Trust Center looks like a natural extension of your website, building confidence with every interaction.Security controls display
Showcase your security posture with detailed control descriptions. Display certifications with validation details. Present your compliance story in a way that accelerates deals instead of slowing them down.Updates and subscriptions
Publish security updates and compliance news. Let customers subscribe for notifications. Build trust through transparency and proactive communication.Analytics and insights
See which documents get downloaded most. Track access patterns by company. Understand what security information matters most to your prospects. Use insights to improve your security story.Setting up your trust center
Step 1: Configure your domain
- Navigate to Trust Center > Settings in your Wolfia dashboard
- Choose between:
- Wolfia subdomain: yourcompany.trust.wolfia.com (instant setup)
- Custom domain: trust.yourcompany.com (requires DNS configuration)
- For custom domains, add the provided DNS records to your domain provider
- Verify domain ownership and SSL certificate generation
Step 2: Customize your branding
- Go to Trust Center > Branding
- Upload your logo (recommended: 200x60px for best results)
- Set your brand colors and header style
- Preview changes before publishing
Step 3: Upload documentation
- Navigate to Trust Center > Documentation
- Upload your security and compliance documents:
- SOC 2 reports
- ISO certifications
- Security policies
- Architecture diagrams
- Penetration test reports
- Set visibility (public or access-controlled)
- Organize into categories for easy navigation
Step 4: Configure access settings
- Go to Trust Center > Settings
- Choose your access model:
- Open: Anyone can view public documents
- Gated: Require email registration for access
- Hybrid: Mix of public and gated content
- Customize access request forms
- Set up auto-approval rules or manual review
Step 5: Add security controls
- Navigate to Trust Center > Controls
- Import controls from your compliance platform (Vanta, Drata, etc.)
- Or manually add control descriptions
- Organize by framework (SOC 2, ISO 27001, etc.)
Managing access requests
Reviewing requests
Access requests appear in Trust Center > Accounts. Each request shows:- Requester’s email and company
- Requested scope (full access or specific documents)
- Request date and status
- Notes from the requester
Approving access
- Click on any pending request
- Review the requester’s information
- Set access duration (7 days, 30 days, custom)
- Click Approve to generate an access link
- The requester receives an email with their unique access URL
Tracking usage
Monitor how approved users interact with your Trust Center:- Documents downloaded
- Pages viewed
- Time spent
- Last access date
Best practices
Keep content fresh
Set up integrations to automatically pull in new certifications and policy updates. Review quarterly to ensure all information remains current and relevant.Balance transparency and security
Share enough to build trust without exposing sensitive details. Use access controls for detailed technical documentation while keeping high-level security posture public.Make it discoverable
Add your Trust Center link to:- Email signatures
- Security questionnaire responses
- Sales collateral
- Your main website footer
Track what matters
Use analytics to understand which documents close deals faster. If certain certifications are downloaded frequently, consider making them more prominent.Respond quickly
Set up notifications for access requests. Quick approval shows you’re responsive and professional. Consider auto-approval for requests from trusted domains.Integration with questionnaires
Your Trust Center works seamlessly with Wolfia’s questionnaire automation. When answering security questionnaires:- Responses automatically link to Trust Center documentation
- Customers can verify answers by viewing source documents
- Consistency between questionnaire answers and Trust Center content
- Reduced back-and-forth with security teams
Troubleshooting
Custom domain not working
- Verify DNS records are correctly configured
- Allow 24-48 hours for DNS propagation
- Check SSL certificate status in settings
- Contact support if issues persist
Documents not appearing
- Ensure documents are marked as “published”
- Check visibility settings (public vs. private)
- Verify file upload completed successfully
- Clear browser cache and refresh
Access links not working
- Check if access period has expired
- Verify the requester’s email matches the approved email
- Ensure cookies are enabled in the browser
- Generate a new access link if needed
Getting help
For assistance with your Trust Center setup:- Email support@wolfia.com
- Schedule a setup call with our team
- Visit our FAQ section for common questions