How-to guides
How Wolfia prioritizes facts
Understanding how Wolfia ensures accurate information from multiple sources
Overview
When your organization has information coming from multiple sources, Wolfia intelligently determines which facts to use for any given question. This ensures your team always gets the most accurate and authoritative answers.Information Hierarchy
Wolfia organizes your knowledge sources into priority levels:1. Manual Facts (Highest Priority)
Manual facts always take precedence over all other sources. When you add a manual fact, it becomes the definitive answer for that topic. This gives you complete control over critical information that must be absolutely accurate.Manual facts override everything else. If you need to correct information or establish an official position, add it as a manual fact.
2. Compliance & Security Systems
Your compliance platforms and security documentation receive very high priority. This includes integrations with compliance tools like Vanta or Drata, as well as your SOC 2 reports, security policies, and audit documentation.3. Official Company Content
Your public website, product documentation, and marketing materials are treated as authoritative sources for company information, product features, and pricing.4. Internal Documentation
Knowledge bases like Notion, Google Drive, Confluence, and SharePoint contain valuable internal documentation. These sources are trusted but may vary in how current or comprehensive they are.5. Communication Channels
Email conversations, Slack messages, and recorded calls provide real-time information but receive lower priority since they often contain informal discussions or information that’s still evolving.How Conflicts Are Resolved
When different sources provide different answers to the same question, Wolfia follows these principles:Manual Facts Always Win
If you’ve added a manual fact about something, that’s what Wolfia will use. Period. This ensures you maintain control over your organization’s official positions.Authority Matters
Information from your compliance systems will override casual Slack conversations. Your website content takes precedence over internal emails. Official documentation beats informal discussions.Recency Counts
When two similarly authoritative sources disagree, Wolfia favors more recent information. Last week’s update overrides last year’s documentation.Specificity Wins
Detailed, specific information takes priority over vague or general statements. “Our uptime is 99.95%” beats “We have high availability.”Practical Examples
Example: Handling Pricing Updates
Imagine your Slack has an old message saying “Enterprise starts at 799/month.” If you add a manual fact stating “Enterprise pricing is $899/month with annual commitment,” Wolfia will always use your manual fact. This ensures pricing accuracy without needing to update every source.Example: Security Certifications
If your Vanta integration shows you’re SOC 2 Type II certified but an old email says Type I, Wolfia knows to trust Vanta as the authoritative source for compliance information. Your compliance platform always beats informal communications.Example: Feature Availability
When your website says a feature is “Enterprise only” but internal docs say it’s available on other plans, Wolfia trusts your public website as the authoritative source. To override this, simply add a manual fact with the correct information.Understanding Confidence Scores
When Wolfia provides an answer, it includes a confidence score that reflects the quality and agreement of the sources:- High confidence: Information comes from manual facts or authoritative sources like your compliance platform or website
- Medium confidence: Based on internal documentation that may be less current
- Lower confidence: Drawn from communications or when sources disagree
Special Considerations
Customer-Specific Information
Wolfia is smart about not mixing customer-specific information with general facts. Information from one customer’s questionnaire won’t accidentally be used when answering another customer’s questions.Time-Sensitive Information
For things that change frequently (like pricing or feature availability), Wolfia favors recent information over older sources. Adding dates to your manual facts helps maintain clarity about when information was last verified.Best Practices
Using Manual Facts Effectively
Manual facts are your power tool for ensuring accuracy. Use them when you need to:- Correct information that’s wrong in other sources
- Establish the official company position on something
- Provide information that isn’t documented elsewhere
- Override outdated information quickly