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Overview

While Wolfia’s AI agent automatically captures knowledge from your integrated platforms, you can manually add critical facts directly to your knowledge base. This ensures important information is available to your team with the highest priority, even if it hasn’t been captured through automated ingestion or exists only in informal discussions.

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Ways to Add Facts

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1. Using Slack Commands

Add facts directly from Slack conversations using natural language. How to use: In any DM or channel where Wolfia is present, mention Wolfia and include your fact: 
@Wolfia [your fact here]
Examples: 
@Wolfia Our fiscal year ends on January 31st

@Wolfia We offer a 30-day free trial for enterprise plans with unlimited users

@Wolfia Our SOC 2 Type II covers security, availability, and confidentiality
Best practices:
  • Be specific and clear with your facts
  • Include context when necessary
  • Use complete sentences
  • Add facts immediately when decisions are made

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2. Manual Facts via Web Interface

Add and manage facts through the Wolfia dashboard for more control and organization. Steps to add manual facts:
  1. Navigate to Data & Integrations in Wolfia
  2. Click on the Manual Facts row
  3. Click the Add facts button in the top right
  4. Paste or type your information in the dialog
  5. Click Add knowledge to submit
Wolfia will extract and index facts from your content, making them immediately available with highest priority for all customer questions.
Manual facts have absolute priority and override all other sources. Only add verified, critical information that must be the definitive answer.
Editing manual facts: When information changes:
  1. Go to Data & Integrations and click Manual Facts
  2. Find the fact you want to update
  3. Click the edit icon (pencil) next to the fact
  4. The edit dialog opens with your original content
  5. Make your changes in the text area
  6. Click Save & Reprocess
When you edit a manual fact, Wolfia completely reprocesses the content. All previously extracted facts from this content are replaced with new ones based on your updates. The AI re-analyzes the text to extract facts from your changes, which may result in a different number of facts. Manual fact priority is maintained throughout.
Deleting manual facts: To remove outdated information:
  1. Click the trash icon next to the fact
  2. Confirm the deletion
  3. The fact is permanently removed
Features:
  • Paste text that gets parsed into facts
  • Edit content and trigger reprocessing
  • Search through your manual facts
  • Delete outdated information
  • View timestamps for updates
Best for:
  • Company policies and official positions
  • Corrections to incorrect information
  • Executive decisions
  • Product specifications and pricing
  • Compliance statements and certifications
  • Information that must be accurate

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When to Use Manual Facts

Manual facts override ALL other sources. Only add verified, critical information that must be the definitive answer.
Use manual facts in these scenarios:

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For Critical Corrections

  • When other sources contain incorrect information that needs immediate override
  • To establish the official company position on important topics
  • To correct outdated pricing or features before documentation updates

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For Authoritative Information

  • Executive decisions and policies that supersede previous communications
  • Compliance certifications and security postures
  • SLA guarantees and contractual obligations
  • Official pricing and licensing terms

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For Documentation Gaps

  • Critical information not captured through integrations but needed immediately
  • Time-sensitive updates before formal documentation is ready
  • Key terminology specific to your organization
  • Facts that must always be accurate

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Understanding Fact Priority

Wolfia’s AI agent prioritizes information from multiple sources to provide accurate answers. When you add manual facts, they become the ultimate source of truth with absolute priority, overriding any conflicting information from other sources. For example, if your website says you offer 99.9% uptime but you add a manual fact stating “We guarantee 99.95% uptime for enterprise customers with annual contracts,” Wolfia will always use your manual fact in every response, questionnaire, and Trust Center. This gives you control over critical information.

Learn about fact prioritization

Discover how Wolfia resolves conflicts between different sources and ensures the most authoritative information is used.

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Permissions and Access Control

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Organization Settings

The ability to add manual facts is controlled by your organization’s settings:
  • anyone_can_add_facts enabled: All team members can add facts
  • anyone_can_add_facts disabled: Only administrators and experts can add facts
Administrators can change this setting at Organization Settings by toggling the “Anyone can add facts” switch.

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User Permissions

  • Via Slack: Users must have access to the channel where they’re adding facts
  • Via Web Interface: Users must be logged in with appropriate role permissions
  • Administrators: Always have full access to add, edit, and delete manual facts

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Best Practices

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Writing Effective Facts

  1. Be specific and accurate
    • ❌ “We have good security”
    • ✅ “We maintain SOC 2 Type II, ISO 27001, and HIPAA compliance certifications”
  2. Include relevant dates
    • ❌ “Our pricing increased”
    • ✅ “Our enterprise pricing increased by 15% effective January 1, 2025”
  3. Provide context
    • ❌ “Use the new process”
    • ✅ “For all contracts over $50K, use the legal review process documented in the Sales Playbook”
  4. Keep facts current
    • Regularly review and update manual facts
    • Remove outdated information if it’s no longer relevant or shows up in answering queries
    • Add version or date stamps when applicable

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Organizing Your Facts

  • Group related facts together when adding multiple items
  • Use consistent terminology across all facts
  • Tag facts with relevant categories when possible
  • Review periodically to ensure accuracy

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Troubleshooting

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Facts not appearing in responses

If your manually added facts aren’t showing up in Wolfia’s responses:
  1. Check processing status in the web interface
  2. Verify permissions for fact addition
  3. Ensure facts are specific and relevant to queries
  4. Wait 1-2 minutes for indexing to complete
  5. Test with direct queries related to the fact

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Slack command not working

If adding facts in Slack isn’t working:
  1. Verify Wolfia is in the channel (invite if needed)
  2. Check your permissions in that channel
  3. Try in a DM with Wolfia first
  4. Check organization settings for fact addition permissions

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Getting Help

If you need assistance with adding facts to your knowledge base: