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If something doesn’t go to plan, this page covers your options. Most issues fall into one of three buckets: the auto-scan can’t read a portal, auto-fill can’t write back to it, or the portal isn’t well-supported yet.

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Scanning

When the auto-scan is running, Wolfia walks the portal on its own and captures every question. If you see it spinning on the same screen, missing sections, or returning no questions at all, you can switch to manual scanning. While the scan is running, the extension shows a small line under the progress narration:
Wolfia has trouble scanning? Manually scan instead
Click Manually scan instead to switch over.
Manually scan instead link shown during auto-scan

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How manual scan works

In manual scan, you drive the navigation. The rule is simple: one click captures the page you’re currently looking at. If the questionnaire has more sections, you navigate to each one in the portal yourself and capture it the same way.
1

Open the portal page you want to capture

Make sure you can see the questions on screen, not a cover page or summary.
2

Click 'Scan page'

The extension grabs all the questions visible on this page.
Manual scan UI with the Scan page button
3

Navigate to the next section in the portal

Use the portal’s own navigation (next-page button, sidebar links, tab switcher) to load the next set of questions.
4

Click 'Scan page' again

Repeat for every section. Each click captures only what’s on screen at that moment.
Think of each click as a snapshot of the page you’re looking at right now. Different page in the portal means a separate click. Wolfia stitches everything together at the end.

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Autofilling

If auto-fill is running and the agent gets stuck, can’t find fields, or fails to write back, switch to manual filling. While auto-fill is running, the extension shows:
Wolfia has trouble filling? Select pages to fill manually
Click that link to switch.
Select pages to fill manually link shown during auto-fill

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How manual fill works

Same idea as manual scan, in reverse. You navigate to each portal page in the order it appears, and Wolfia fills only what’s on the page you’re looking at.
1

Open the first page of the questionnaire

Start with the first section so the order matches what was scanned.
2

Click 'Fill Current Page'

The extension writes the answers for that page into the portal’s fields.
Manual fill UI with the Fill Current Page button
3

Navigate to the next page

Move to the next section in the portal, then click Fill Current Page again. Continue until every page is filled.
Going page-by-page in order matters because some portals reveal new fields based on earlier answers. Filling out of sequence can cause skipped sections.

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Portal support

We’re adding full native support for individual portals one at a time, with handlers tuned for each portal’s specific layout. You can see the current list and what’s in progress in our public tracker:

Wolfia portal support sheet

Per-portal coverage, known limitations, and what’s currently being worked on.